9th October 2017 – Cigna UK HealthCare Benefits (Cigna) is ranked top in the UK for private medical insurance according to the latest ‘Which?’ report. Described as the ultimate guide to private health insurance, the report was compiled using data from a recent survey by “Which?”, the largest, independent consumer body in the UK.
Which?, the consumer champion with more than 1.6 million members and supporters, surveyed more than 1,000 policy holders with private health insurance to determine their experiences of using different insurers and asked them to rate them on factors including customer service and claims management. Cigna achieved the high customer satisfaction score of 73%, with those surveyed indicating that they are satisfied with the organisation and likely to recommend Cigna to a family member or a friend. This favourable ranking is 12 percentage points above the average score earned by competitors. Areas such as ‘ease of contact’ and ‘speed of reply’ contributed to Cigna’s high score, along with the quality of its claims experience.
“We’re delighted that our customers ranked us so favourably. We work hard to deliver both the products and services that our customers want and need, and to provide a highly personalised customer service experience,” said Phil Austin, Cigna UK HealthCare Benefits Managing Director. “Achieving the highest overall customer score is a testament to the care that we provide to our customers every day.”
Cigna’s commitment to excellence shows: the accolade from ‘Which?’ comes just a couple of weeks after Cigna won ‘Best Technology Provider 2017’ at the annual Workplace Savings & Benefits (WS&B) awards for its fully integrated health and well-being app. Cigna Virtual Health® makes it easier for UK employers to help their employees navigate to better health.
For more information please contact: Nicola.Thomson2@Cigna.com
About the Survey
Survey of 1,233 “Which?” Members in July 2017. Individual and group policies (such as workplace benefits) are included. Insurers must achieve a minimum of 30 respondents who have made at least one claim in the past five years to be included. Customer scores are based on overall satisfaction and likelihood of recommendation.