Cigna UKHB enhances Physio Direct service

Cigna UK HealthCare Benefits (UKHB) is rolling out two significant improvements to its Physio Direct proposition in October. 

Cigna has listened to customer feedback and is pleased to announce that, with effect from 1 October 2013, excess or co-insurance will no longer apply to the initial telephone assessment.  This enhancement comes at no cost to clients.

Secondly, Cigna’s care management team is expanding to include qualified physiotherapists.  These physiotherapists add their expertise to Cigna’s wide team of specialist nurses, and will manage musculoskeletal claims. Where appropriate, they will liaise with Nuffield Health to provide members with an initial telephone assessment with a Senior Physiotherapist.   Members will receive the right resources to aid their recovery, whether through self-management or face to face treatment. 

These enhancements reflect Cigna’s ongoing commitment to breaking down barriers to fast and convenient access to treatment for members. 

About Physio Direct

Physio Direct launched in 2012, offering members a direct route to the physiotherapy treatment they may need.  Through their partnership with Nuffield Health, Cigna offers clients attractive savings too.

Physio Direct offers convenient and easy access to highly qualified physiotherapists at locations throughout the country.  Members can refer themselves to physiotherapy without the need for a GP referral, making access to diagnosis and treatment, according to the cover of their healthcare plan, quicker and easier.  This can be even swifter by having an initial assessment over the phone.  And for those who prefer a face to face initial assessment, this is still available. 

Kirsty Jagielko, Cigna UKHB’s Head of Product Management explains:

“At Cigna UK, we’re dedicated to putting the customer first.  This is a great step forward in terms of recognising what’s important to our members, while protecting the financial interests of our clients.  Removing the excess from the initial telephone assessment is one of many steps we are taking to break down perceived barriers to treatment.  We expect that members will find it easier to access the treatment they need, and stop a small problem turning into a major impairment.”