Privacy statement

We know that when you visit us at CIGNA.co.uk, you depend on us to be as diligent about protecting your privacy on-line as we've always been in our more traditional interactions with you. We also know that you rely on us to provide products and services that meet each of your unique needs. To do both, we need to gather—and protect—certain information about you.

What kind of information does CIGNA.co.uk collect?

We've designed our Web site to capture information through automatic tracking. This allows us to see which topics interest you most. Automatic tracking information is gathered by following your "footsteps" through cigna.co.uk. When you enter our site, you can choose one of four routes to information tailored to a specific group: Individual, Dentists, Employers and Brokers. The route you—and other visitors—choose tells us a little something about the people who visit our site. We use aggregate numbers to compile statistics, monitor trends and track site usage. We also use the information to make sure our technology is compatible with yours. We're then better able to offer products and services that match your needs.

Individualized information is not currently collected on CIGNA.co.uk. To use any secure services, (primarily if you are a member through your employer and have a secure website facility for your company) then "cookies" must be enabled. Cookies are small pieces of software that remain activated during your session in a secure area, then are deactivated when you log off.

What if I need to correct or remove information about me?

You can contact your employer or account representative directly. Please do not e-mail individualized information unless you do so through a secure channel. We have a policy that prohibits us from communicating individualized information through non-secure e-mail.

About e-mail

Please remember that e-mail messages can be viewed by other Internet users while in transit. If you have individualized information to communicate, please contact your local customer service representative, scheme administrator or e-mail us a request for your customer service representative to contact you.

What about the links on your site? Are they secure?

Because we don't own or control all the sites linked from cigna.co.uk, we can't guarantee they're secure; therefore, we can not assume responsibility for all their privacy practices. If you enroll with a company that is not affiliated with cigna.co.uk or any CIGNA company, we urge you to review the privacy policies of any of the Web sites you visit once you leave cigna.co.uk.

I'm not a E.U. customer. How do I fit into your privacy policies?

Your continued use of CIGNA.co.uk from outside the European Union ("EU") means that you are giving your consent to have your information processed within the EU in accordance with the protection described in this statement.

I've switched my coverage to another company. What will you do with my information?

We will continue to treat your information with the same confidentiality and respect we extend to all our valuable customers. In keeping with the Data Protection Act principles we will not keep your data longer than necessary, but reserve the right to retain it for a period of up to 3 years in case a query arises in connection with your coverage.

Why is this Privacy Statement important to me?

Your visit to CIGNA.co.uk and any dispute over privacy is subject to this Statement and our Legal Disclaimer/Conditions of Use including limitations of damages, application of the law of England and exclusive jurisdiction of the English Courts. This statement is applicable only to information collected from you during your visit to the CIGNA.co.uk Web site. We will display a prominent notice on the CIGNA.co.uk home page whenever this Privacy Statement is updated or changed and you should check our Privacy Statement periodically. By choosing to continue usage of CIGNA.co.uk, you agree to the terms of the Privacy Statement.